Shipping and returns policy
| SHIPPING POLICY |
The delivery time of our products is between 1-3 working days to Spain (mainland) and Portugal; 2-5 business days to Germany, Austria, France, Belgium, Denmark, Italy, Luxembourg and the Netherlands; and 3-6 business days to the rest of Europe.
* The delivery time for furniture products could take 1 or 2 additional days to those indicated above. To find out the exact delivery date you can contact us at +34 644 259 629 and we will indicate you more accurately.
The shipping costs assumed by the customer vary depending on the amount of the purchase made, as reflected in the following table:
< € 49 |
≥49€ |
≥ €120 |
≥300€ |
≥600€ |
|
Mainland Spain and Portugal |
€4.9 |
FREE |
FREE |
FREE |
FREE |
Germany, Austria, Belgium, France*, Italy, the Balearic Islands and the Netherlands |
€11.9 |
€15.9 |
€19.9 |
€29.9 |
€49.9 |
Luxembourg, Denmark, Switzerland, Slovakia, Slovenia, Poland and the Czech Republic |
€19.9 |
€19.9 |
€25.9 |
€39.9 |
€59.9 |
| Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Norway, Serbia and Sweden | €34.9 | €39.9 | Contact us | Contact us | Contact us |
(*) For shipments to the United Kingdom, Corsica, the Canary Islands, Ceuta, Melilla or to other islands or countries that do not appear in the table above, please contact us through our email ( info@natyal.com ) to check shipping prices and estimated delivery time.
The prices on the client's invoice include the VAT currently in force in Spain (21% of the total amount).
Orders that can be sent to the Canary Islands, Ceuta, Melilla and countries outside the European Union will be invoiced without VAT and the customer will bear the costs of other taxes and customs import clearance that may correspond.
| RETURN POLICY |
Does the product not fit you or is there something that is not what you expected? Don't worry, get in touch with us so we can give you the best possible solution.
If you want to return an item , here is the procedure to follow:
- Contact us via email info@natyal.com or whatsapp (+34 644 259 629) within 14 calendar days from the day following the date of receipt. For example, if you receive the product on March 1, you have until March 15 included to notify us of the return.
- We will inform you of the total amount to be reimbursed in your favor, which will be the amount you paid for the product minus the transportation costs of the collection.
- If you are satisfied, we will start the return process.
- Prepare the product in its original packaging or another with similar characteristics, and with all the reinforcements of the item that it provided in its delivery, to ensure that the product maintains its optimal conditions during shipment.
- The carrier will contact you to pick up the product.
- Once we receive the product and verify its perfect condition, we will inform you and we will proceed to the refund through the same payment method that you used for the purchase.
If you have received an item with some type of defect , we apologize and please contact us via email info@natyal.com within five calendar days of receiving the product so that we can help you and offer you the best solution. Do not forget to always attach photos that show the detected defects. If the solution were to return the product, NATYAL will assume the transport costs of shipping and collection, and we will proceed to the full refund of the amount of the product, through the same payment method used for the purchase.
